Rubbish Removal Tooting Privacy Policy

This Privacy Policy explains how Rubbish Removal Tooting collects, uses, stores and protects personal data relating to our customers and prospective customers in the Tooting area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your personal data in a lawful, fair and transparent manner.

This Privacy Policy applies to all Rubbish Removal Tooting customers and individuals contacting us or using our services within the Tooting area, whether you communicate with us by phone, email, online enquiry forms or in person.

Data Controller

The data controller responsible for your personal data is Rubbish Removal Tooting. This means we decide how and why your personal data is processed and we are responsible for ensuring that your data is handled in accordance with data protection laws.

If you have any questions about this Privacy Policy or how we process your personal data, you can contact us using the details provided on our usual customer communications or invoices.

Personal Data We Collect

We only collect personal data that is necessary for us to provide our rubbish removal and related services, manage our business, and meet our legal obligations. The types of personal data we may collect include:

Identification and contact details: Your name, telephone number, mobile number, email address and postal address, including service and billing addresses.

Service-related information: Details of the services you request or receive, such as the type of waste to be collected, property access details, preferred dates and times, and notes relating to the performance of the service.

Billing and payment information: Records of quotes provided, invoices, amounts due and paid, payment method and transaction references. We do not store full payment card details; these are handled securely by our payment service providers.

Communication records: Copies or summaries of correspondence between you and Rubbish Removal Tooting, including phone call notes, emails and messages relating to bookings, enquiries, complaints or feedback.

Technical data: When you visit our website or contact us online, we may collect limited technical data such as your IP address, browser type and approximate location, to help us maintain and improve our services and security.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking, or we provide our rubbish removal services at your property.

Legal obligation: We process certain data to meet our legal and regulatory obligations, including record keeping, tax and accounting requirements, and health and safety obligations.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our relationship with you, improving our services, protecting our business, and handling customer queries and complaints.

Consent: In limited circumstances, we may rely on your consent, for example if we wish to send certain types of marketing communications by electronic means. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, accept bookings and deliver our rubbish removal and related services at your property in the Tooting area.

To communicate with you regarding your enquiries, bookings, service updates, cancellations, access arrangements and follow-up queries.

To issue invoices, process payments, manage refunds where applicable and keep appropriate financial records.

To manage our customer relationships, respond to complaints, handle disputes and improve the quality of our services.

To comply with legal and regulatory obligations, including health and safety requirements and obligations concerning the transport and disposal of waste.

To protect the security of our systems, prevent fraud and misuse of our services, and defend our legal rights.

Where permitted, to send you information about Rubbish Removal Tooting services that may be relevant to you, and to understand how customers use our services so we can develop and improve them.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, maintain our business records and meet legal or regulatory requirements.

Customer and service records are generally kept for a period aligned with tax and accounting requirements, after which they are securely deleted or anonymised unless a longer retention period is required due to an ongoing dispute, legal claim or regulatory obligation.

Where we process personal data based on your consent, we will retain that data until you withdraw your consent or we determine that it is no longer needed for the relevant purpose, whichever occurs first.

Sharing Your Personal Data and Use of Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the operation of our business and the performance of our services, or where we are legally required to do so.

Third parties who process data on our behalf are called processors. Typical processors we may use include:

IT and hosting providers who store our emails, customer databases and electronic records.

Payment service providers who process card and other electronic payments securely on our behalf.

Accountants and professional advisers who assist with our financial and legal obligations.

Waste transfer stations or partner contractors who may support us in fulfilling specific service requests, where necessary details are shared to perform the service.

We only use processors that provide sufficient guarantees that they will implement appropriate technical and organisational measures to protect your personal data and process it only in accordance with our instructions and data protection laws.

We may also disclose your personal data where required to do so by law, for example to law enforcement agencies, courts or regulators, or to protect our rights, property or safety or that of our customers or others.

International Transfers

Our primary operations are based in the United Kingdom and we aim to keep your personal data within the UK or the European Economic Area. If it becomes necessary to transfer your personal data to a country outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your data to standards equivalent to those in the UK.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage systems, staff training and regular review of our security practices.

While we take reasonable steps to protect your personal data, no system is completely secure, and we cannot guarantee the absolute security of information transmitted electronically. You are responsible for keeping any passwords or access codes relating to our services confidential.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, you have the right to:

Access: Request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.

Rectification: Ask us to correct inaccurate or incomplete personal data we hold about you.

Erasure: Request the deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected.

Restriction: Ask us to restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection.

Objection: Object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, or where we process your data for direct marketing.

Portability: Request that we provide your personal data to you, or to another organisation, in a structured, commonly used and machine-readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, please contact us using the contact details provided in our customer communications. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month, or within any extended period permitted by law in complex cases.

Complaints

If you are concerned about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority, currently the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updates will be effective from the time they are made available. We recommend that you review this Privacy Policy periodically to stay informed about how Rubbish Removal Tooting protects your personal data.